FAQ – Frequently Asked Questions
How do I remove or disable the signature seal in Secure Exchanges?
When you send a document for signature with Secure Exchanges, a visual signature seal is automatically affixed next to the electronic signature. This seal also includes the date and time of signature, visually indicating the exact moment the document ...
What is the price of a SESAR license?
The price of a SESAR license is $160/month for an annual agreement, therefore a total amount of $1920/year for the entire organization. You can purchase your SESAR license directly from our website: ...
How do I verify the authenticity of a document signed via Secure Exchanges?
Secure Exchanges allows its users to verify the authenticity of signed documents and confirm that no changes have been made to their original documents via the following link: https://www.secure-exchanges.com/pdf-integrity-validation.aspx Secure ...
Can I pre-program a transmission with Secure Exchanges?
No. It is not possible to pre-program (delayed or scheduled sending) a secure message with Secure Exchanges.
How do I activate an API license in Secure Exchanges?
Activating an API license allows you to use the advanced features of Secure Exchanges in your applications. Here are the steps to follow: You can find the API and SDK help documentation here: https://help.secure-exchanges.com 1. Log in to the online ...
Is Secure Exchanges compatible with Macintosh?
Secure Exchanges is not compatible with the Mail and Outlook applications on Mac. However, you can log in to Gmail from your browser on Mac, in order to use Secure Exchanges. Here's how to install Secure Exchanges on Gmail.
I use Secure Exchanges with the same email address on two different machines; how can I avoid having to reactivate my license every time I use it?
To avoid having to activate your license on your devices every time you use them, you need to configure your Profile ID on Outlook. This setting allows a user, who uses Secure Exchanges on two different machines with the same email and whose license ...
Can I manage my Secure Exchanges newsletter preferences?
Regarding the management of newsletter email inboxes, you have the choice between the options mentioned in the video below:
What should I do if I can't open an email I received through Secure Exchanges?
If you are unable to open an email you received through Secure Exchanges, there are two possibilities. The email may have expired, or the sender may have deleted it. You need to check with the sender of the email and ask them to resend it to you.
What should I do if I am unable to send my documents using the envelope that was provided to me?
If you are unable to use the link provided to attach confidential documents, it means the link has expired. You must contact the person who originally sent it to you and ask them to send you another envelope.
I was unable to download a document sent via Secure Exchanges; is it possible to ask the Secure Exchanges team to resend it to me?
Secure Exchanges has absolutely no access to documents shared via its technology. If you were unable to download your documents, you should contact the person who sent them to you.
If I do not have Secure Exchanges, can I send confidential information to a Secure Exchanges user?
Yes, you can send confidential information to a Secure Exchanges user even if you do not have a license. To do this, your contact must send you an envelope on which you can write to them or attach the confidential information you wish to share with ...
I submitted my application and the corresponding documents via Secure Exchanges and I want to know the status of my application?
We do not have access to the items shared via Secure Exchanges. To follow up on your requests, please contact the relevant organization directly.
Is it possible to send secure documents from a mobile phone?
Yes, you can securely send your confidential documents from your mobile by logging into our online portal. You can refer to this procedure: How to send a secure file from the Secure Exchanges online portal?
What is Secure Exchanges' Refund and Upgrade Policy?
At Secure Exchanges, we are committed to providing high-quality service to our customers. Please read our refund policy below: Free Trial Period We offer a free 30-day trial period so you can discover our services. During this period, you can explore ...
Can I secure online access to my Secure Exchanges account?
Yes, you can secure access to your account from the online portal by choosing to enable two-factor authentication. The following video will show you how to do this:
Is it possible to secure attachments only from the online portal?
No, this option is not available on the online portal. If you send an email from the online portal, the entire email will be secure.
How is the file hash calculated at Secure Exchanges?
At Secure Exchanges, we use a robust and efficient method to calculate the SHA-512 hash of files of all sizes. Our approach ensures data security and integrity while optimizing performance for large files. Hash Calculation Method Files of 1 GB or ...
How do I uninstall Secure Exchanges?
1. Uninstall Secure Exchanges on Outlook (desktop - Windows) Open the control panel Click the Windows "Start" button, then search for and select Control Panel. Access program management In the control panel, select "Programs", then "Uninstall a ...
My client is not receiving my email sent with Secure Exchanges, what should I do?
Secure Exchange messages are always sent from your own email address. If your client does not receive your message, they should check the following: Unwanted : the message may have been classified as spam. Anti-spam filters : some systems block or ...
Why does Secure Exchanges sometimes add an opening code to my shipment?
When you don't add a password or SMS code to your message, Secure Exchanges can generate an open code. This code can be sent in a second email or included directly in your secure message, depending on your organization's settings. code is used for: ...
Can Secure Exchanges read my messages?
No. The messages are end-to-end encrypted. Secure Exchanges cannot read or reconstruct the content.
How can I check if my message has been opened?
In the portal, or in your email inbox, open your logs. You will see the opening logs and the consultation details. For more information, see the following article: How do I access my own journal from the online portal?
How do I update my credit card information?
In your portal, open the "Billing" section -> "Change my credit card" and enter your new card. Future payments will be automatically debited from this card. For the complete procedure, see the following article: How do I change my credit card ...
What types of packages does Secure Exchanges offer?
Secure Exchanges offers several licenses depending on your needs: License per user (Linked to an individual email address - One license per email address): Package Price / month Main features Eco $0.99 The Eco plan only protects the message body ...
Does my entire organization need a Secure Exchanges license?
Each license is linked to an email address. Only those who need to send or manage secure messages require a license. If multiple employees use different email addresses, each will need their own license. See the steps to configure Secure Exchanges ...
Does Secure Exchanges work with the web version of Outlook or only with the desktop application?
Yes, Secure Exchanges works in both the web version of Outlook and the desktop application (Outlook Classic or Outlook New). The difference lies in how you activate the application. You can follow the steps outlined in this article to deploy Secure ...
I am not receiving the login email for the online portal, what should I do?
The login email for the online portal is only sent if the anti-robot code is entered correctly. If an error is made in the anti-robot code, no error message will appear, but the email will not be sent. Simply try again and make sure the code is ...
Why am I getting an error message when I click on the login email?
When you log in to the Secure Exchanges online portal, a login email is sent to you to confirm your identity. Clicking the link will normally redirect you to your account in your browser. If you get an error message at this step, the most frequent ...
Can I change my plan?
Yes, you can change your plan at any time from the Secure Exchanges online portal. To help you, you can consult this article: How do I change the type of license I have?
Is it possible to delete my email history via Secure Exchanges?
No, there is no way to delete your Secure Exchanges log history.
Is it possible to keep copies of confidential exchanges made via Secure Exchanges?
Our SESAR solution allows you to archive and synchronize all secure exchanges via Secure Exchanges. For more information about this service, please visit the following page: What is the role of SESAR? To purchase a SESAR service, please visit our ...
How do I cancel my Secure Exchanges subscription?
To cancel your subscription, you must log in to your account on our online portal. Next, you need to click on the Invoices tab Then, you must click on the Cancel Subscription button.
I've changed computers and Secure Exchanges no longer works. What should I do?
When you change computers, Secure Exchanges must be reinstalled and reactivated on your new device. You can refer to the following installation procedure to reinstall and reactivate Secure Exchanges: How to install and activate Secure Exchanges for ...
What are Secure Exchanges?
Introduction Secure Exchanges is a Canadian company founded in Quebec, specializing in the protection of digital communications and the security of sensitive data. Our technology allows organizations to securely transmit, sign, and receive ...