What should I do if I can't open an email I received through Secure Exchanges?
If you are unable to open an email you received through Secure Exchanges, there are two possibilities. The email may have expired, or the sender may have deleted it.
You need to check with the sender of the email and ask them to resend it to you.
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Why am I getting an error message when I click on the login email?
When you log in to the Secure Exchanges online portal, a login email is sent to you to confirm your identity. Clicking the link will normally redirect you to your account in your browser. If you get an error message at this step, the most frequent ...
What are Secure Exchanges?
Introduction Secure Exchanges is a Canadian company founded in Quebec, specializing in the protection of digital communications and the security of sensitive data. Our technology allows organizations to securely transmit, sign, and receive ...
Is it possible to delete my email history via Secure Exchanges?
No, there is no way to delete your Secure Exchanges log history.
Why does Secure Exchanges sometimes add an opening code to my shipment?
When you don't add a password or SMS code to your message, Secure Exchanges can generate an open code. This code can be sent in a second email or included directly in your secure message, depending on your organization's settings. code is used for: ...
My client is not receiving my email sent with Secure Exchanges, what should I do?
Secure Exchange messages are always sent from your own email address. If your client does not receive your message, they should check the following: Unwanted : the message may have been classified as spam. Anti-spam filters : some systems block or ...