I can't open an email I received through Secure Exchanges?
If you are unable to open an email you received through Secure Exchanges, there are two possibilities. The email may have expired, or the sender may have deleted it.
You need to check with the sender of the email and ask them to resend it to you.
Related Articles
Configure Secure Exchanges in Outlook
Secure Exchanges offers several configurable settings directly within Outlook to tailor the security level, sending behavior, and signature management to your needs. This article explains each settings tab , specifying its purpose and how to use it. ...
Send a secure, confidential email from Outlook
This article explains how to send a secure email with Secure Exchanges in Microsoft Outlook, as well as the options available before sending. Prerequisites: Secure Exchanges must be installed and enabled in Outlook. When Secure Exchanges is correctly ...
How do I delete an email sent via Secure Exchanges from Outlook?
Did you send a secure message by mistake, or do you want to block access to it before the recipient views it? With Secure Exchanges, you can prevent a message from being read until it has been opened. This method allows you to immediately invalidate ...
Enable or disable open acknowledgments (Outlook)
Read receipts allow you to receive a notification when a recipient opens one of your secure emails. You can choose to enable or disable this option at any time. Steps to follow Open Outlook and select the Secure Exchanges tab in the top ribbon. Click ...
How do I retrieve a secure email sent from Outlook?
To retrieve a secure email that has expired, you need to check your logs from the Secure Exchanges settings on the Outlook ribbon. Next, you must follow these steps: 1. Select the desired search dates. 2. Check the email you wish to retrieve 3. Click ...