My client is not receiving my email sent with Secure Exchanges, what should I do?
Secure Exchange messages are always sent from your own email address.
If your client does not receive your message, they should check the following:
Unwanted : the message may have been classified as spam.
Anti-spam filters : some systems block or hold emails before they arrive in the inbox.
Quarantine : The message may be quarantined by the email service. If it is quarantined, your client will need to unblock it.
Your address has been blocked : your address may have been filtered or put on hold by your organization.
Ask your client to check these locations and add your address to their list of approved senders. After these checks, you can resend your message.
Related Articles
What are Secure Exchanges?
Introduction Secure Exchanges is a Canadian company founded in Quebec, specializing in the protection of digital communications and the security of sensitive data. Our technology allows organizations to securely transmit, sign, and receive ...
Why am I getting an error message when I click on the login email?
When you log in to the Secure Exchanges online portal, a login email is sent to you to confirm your identity. Clicking the link will normally redirect you to your account in your browser. If you get an error message at this step, the most frequent ...
Is it possible to delete my email history via Secure Exchanges?
No, there is no way to delete your Secure Exchanges log history.
I am not receiving the login email for the online portal, what should I do?
The login email for the online portal is only sent if the anti-robot code is entered correctly. If an error is made in the anti-robot code, no error message will appear, but the email will not be sent. Simply try again and make sure the code is ...
Why does Secure Exchanges sometimes add an opening code to my shipment?
When you don't add a password or SMS code to your message, Secure Exchanges can generate an open code. This code can be sent in a second email or included directly in your secure message, depending on your organization's settings. code is used for: ...