I was unable to download a document sent via Secure Exchanges; is it possible to ask the Secure Exchanges team to resend it to me?

I was unable to download a document sent via Secure Exchanges; is it possible to ask the Secure Exchanges team to resend it to me?

Secure Exchanges has absolutely no access to documents shared via its technology.
If you were unable to download your documents, you should contact the person who sent them to you.