I am not receiving the login email for the online portal, what should I do?
The login email for the online portal is only sent if the anti-robot code is entered correctly. If an error is made in the anti-robot code, no error message will appear, but the email will not be sent. Simply try again and make sure the code is correct.
If you still don't receive the email, check your spam folder and make sure that the address noreply@secure-exchanges.com isn't blocked by your organization. You can then request a new login email.
If the problem persists, you can contact our support team at the following address: support@secure-exchanges.com
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Is it possible to secure attachments only from the online portal?
No, this option is not available on the online portal. If you send an email from the online portal, the entire email will be secure.
Why am I getting an error message when I click on the login email?
When you log in to the Secure Exchanges online portal, a login email is sent to you to confirm your identity. Clicking the link will normally redirect you to your account in your browser. If you get an error message at this step, the most frequent ...
Can I secure online access to my Secure Exchanges account?
Yes, you can secure access to your account from the online portal by choosing to enable two-factor authentication. The following video will show you how to do this:
How do I cancel my Secure Exchanges subscription?
To cancel your subscription, you must log in to your account on our online portal. Next, you need to click on the Invoices tab Then, you must click on the Cancel Subscription button.
My client is not receiving my email sent with Secure Exchanges, what should I do?
Secure Exchange messages are always sent from your own email address. If your client does not receive your message, they should check the following: Unwanted : the message may have been classified as spam. Anti-spam filters : some systems block or ...