How can I check if my message has been opened?
In the portal, or in your email inbox, open your logs. You will see the opening logs and the consultation details.
Related Articles
Is it possible to delete my email history via Secure Exchanges?
No, there is no way to delete your Secure Exchanges log history.
Why am I getting an error message when I click on the login email?
When you log in to the Secure Exchanges online portal, a login email is sent to you to confirm your identity. Clicking the link will normally redirect you to your account in your browser. If you get an error message at this step, the most frequent ...
My client is not receiving my email sent with Secure Exchanges, what should I do?
Secure Exchange messages are always sent from your own email address. If your client does not receive your message, they should check the following: Unwanted : the message may have been classified as spam. Anti-spam filters : some systems block or ...
I am not receiving the login email for the online portal, what should I do?
The login email for the online portal is only sent if the anti-robot code is entered correctly. If an error is made in the anti-robot code, no error message will appear, but the email will not be sent. Simply try again and make sure the code is ...
Why does Secure Exchanges sometimes add an opening code to my shipment?
When you don't add a password or SMS code to your message, Secure Exchanges can generate an open code. This code can be sent in a second email or included directly in your secure message, depending on your organization's settings. code is used for: ...