How do I update my credit card information?
In your portal, open the "Billing" section -> "Change my credit card" and enter your new card. Future payments will be automatically debited from this card.
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Is it possible to secure attachments only from the online portal?
No, this option is not available on the online portal. If you send an email from the online portal, the entire email will be secure.
I am not receiving the login email for the online portal, what should I do?
The login email for the online portal is only sent if the anti-robot code is entered correctly. If an error is made in the anti-robot code, no error message will appear, but the email will not be sent. Simply try again and make sure the code is ...
Can I secure online access to my Secure Exchanges account?
Yes, you can secure access to your account from the online portal by choosing to enable two-factor authentication. The following video will show you how to do this:
How do I cancel my Secure Exchanges subscription?
To cancel your subscription, you must log in to your account on our online portal. Next, you need to click on the Invoices tab Then, you must click on the Cancel Subscription button.
Why am I getting an error message when I click on the login email?
When you log in to the Secure Exchanges online portal, a login email is sent to you to confirm your identity. Clicking the link will normally redirect you to your account in your browser. If you get an error message at this step, the most frequent ...