Frequently Asked Questions
What is the role of the SEWD (Secure Exchanges Watch Dog)?
The SEWD (Secure Exchanges Watch Dog) aims to monitor the user's registry keys to prevent Microsoft Outlook from disabling the connector. If SEWD is unable to perform the task due to organizational policy, the administrator can then add the following ...
How do I reset my Outlook license?
If you need to reset your license, here is the complete procedure to follow in Outlook. In Outlook, open the Secure Exchanges ribbon. Next, click on the " Settings" button. In the " Login details" section, click on "Reset License". This action ...
Is it possible to keep my sent items unencrypted?
By default, Secure Exchanges encrypts sent items to maximize the security of your communications. Important We do not recommend storing your sent items unencrypted, as this reduces the level of protection for your data. However, this option remains ...
How do I turn a PDF into a signature document in my Outlook email?
If you want to get a signature on a PDF document and you forgot to use the Secure Exchanges Signature button when inserting the file, there is no need to resubmit your email. Secure Exchanges allows you to quickly convert an already attached PDF into ...
How do I activate an uninitialized license in Outlook?
If, in the Secure Exchanges tab, "About" section, you see the message: "Your license is not initialized," this means that your license has been deactivated or has never been activated on this workstation. Here is the complete procedure to activate ...
How do I add an email account in Outlook?
Adding an email account to Microsoft Outlook can be a crucial step in centralizing your email management. Follow these detailed instructions to integrate various types of accounts, such as Microsoft 365, Gmail, Yahoo, iCloud, and Exchange, into ...
How do I disable envelope return opening notifications?
If you no longer want your contact to be notified when you open their return envelope, you can change this setting directly in Outlook. Procedure Open Outlook . Click on the Secure Exchanges tab. Access your Settings . Select the Envelope Options ...
How do I use Secure Exchanges vulnerability scanning in Outlook?
Secure Exchanges offers a vulnerability analysis feature to help detect exchanges containing potentially vulnerable information that is at risk of being compromised. Here is a step-by-step guide to using this analysis feature in Outlook: Step 1: ...
Can I temporarily disable Secure Exchanges on Outlook?
Yes, it is perfectly possible to temporarily disable Secure Exchanges in Outlook. By default, Secure Exchanges displays a pop-up window when sending an email, allowing you to choose security options. If you no longer wish to see this window every ...
Can I enable Secure Exchanges only for attachments in Outlook?
Yes, it's possible. Secure Exchanges allows you to automatically secure your emails only when they contain attachments, without intervening on emails without documents. Here's how to configure it: 1. In Outlook, open the Secure Exchanges ribbon. 2. ...
What registry keys are used by Secure Exchanges?
Secure Exchanges allows its users to fine-tune the application's behavior to suit the specific needs of their environment. Certain settings are stored in the Windows registry , specifically under the key: [HKEY_CURRENT_USER\Secure-Exchanges] These ...
How do I delete an email sent via Secure Exchanges from Outlook?
Did you send a secure message by mistake, or do you want to block access to it before the recipient views it? With Secure Exchanges, you can prevent a message from being read until it has been opened. This method allows you to immediately invalidate ...
How do I retrieve a secure email sent from Outlook?
To retrieve a secure email that has expired, you need to check your logs from the Secure Exchanges settings on the Outlook ribbon. Next, you must follow these steps: 1. Select the desired search dates. 2. Check the email you wish to retrieve 3. Click ...
How do I enable or disable open receipts in Outlook?
Read receipts allow you to receive a notification when a recipient opens one of your secure emails. You can choose to enable or disable this option at any time. Steps to follow Open Outlook and select the Secure Exchanges tab in the top ribbon. Click ...