Frequently Asked Questions
What is the role of the SEWD (Secure Exchanges Watch Dog)?
The SEWD (Secure Exchanges Watch Dog) aims to monitor the user's registry keys to prevent Microsoft Outlook from disabling the connector. If the system cannot perform this function because of organizational policies, the administrator can add the ...
How do I reset my Outlook license?
If you need to reset your licence, here is the complete procedure to follow in Outlook. Resetting deactivates the licence tied to your workstation, and you then reactivate it from the activation email you receive. Step 1: Reset the licence In ...
Is it possible to keep my sent items unencrypted?
By default, Secure Exchanges encrypts sent items to maximize the security of your communications. Warning: We do not recommend keeping your sent items unencrypted, as this reduces the level of protection of your data. However, this option remains ...
How do I turn a PDF into a signature document in my Outlook email?
If you want to get a signature on a PDF document and you forgot to use the Secure Exchanges Signature button when inserting the file, there is no need to resubmit your email. Secure Exchanges allows you to quickly convert an already attached PDF into ...
How do I activate an uninitialized license in Outlook?
If, in the Secure Exchanges tab, "About" section, you see the message "Your license is not initialized", this means that your license has been deactivated or has never been activated on this workstation. Here is the complete procedure to activate ...
How do I add an email account in Outlook?
Adding an email account to Microsoft Outlook can be a crucial step in centralizing your email management. Follow these detailed instructions to integrate various types of accounts, such as Microsoft 365, Gmail, Yahoo, iCloud, and Exchange, into ...
How do I disable envelope return opening notifications?
If you no longer want your contact to be notified when you open their return envelope, you can change this setting directly in Outlook. Procedure Open Outlook. Click the Secure Exchanges tab. Go to your Settings. Select the Envelope options tab. ...
How do I use Secure Exchanges vulnerability scanning in Outlook?
Secure Exchanges offers a vulnerability analysis feature to help detect exchanges containing potentially vulnerable information that is at risk of being compromised. Here is a step-by-step guide to using this analysis feature in Outlook. Step 1: ...
Can I temporarily disable Secure Exchanges on Outlook?
Yes, you can temporarily disable Secure Exchanges in Outlook. The feature normally displays a pop-up when sending emails, but this can be turned off with ease. How to temporarily disable Secure Exchanges In Outlook, open the Secure Exchanges ribbon. ...
Can I enable Secure Exchanges only for attachments in Outlook?
Yes, it's possible. Secure Exchanges allows you to automatically secure your emails only when they contain attachments, without intervening on emails without documents. Steps to follow In Outlook, open the Secure Exchanges ribbon. Select the "With ...
What registry keys are used by Secure Exchanges?
Secure Exchanges allows its users to fine-tune the application's behaviour to suit the specific needs of their environment. Certain settings are stored in the Windows registry, specifically under the key: [HKEY_CURRENT_USER\Secure-Exchanges] These ...
How do I delete an email sent via Secure Exchanges from Outlook?
Did you send a secure message by mistake, or do you want to block access to it before the recipient views it? With Secure Exchanges, you can prevent a message from being read until it has been opened. This method allows you to immediately invalidate ...
How do I retrieve a secure email sent from Outlook?
To retrieve a secure email that has expired, you need to access your journal, described in How do I view the sent items log from Outlook?, from the Secure Exchanges settings on the Outlook ribbon. Prerequisites You must have a SESAR licence to use ...
How do I enable or disable open receipts in Outlook?
Open receipts allow you to receive a notification when a recipient opens one of your secure emails. You can choose to enable or disable this option at any time. Step 1: Open the Secure Exchanges tab Open Outlook and select the Secure Exchanges tab in ...