How do I activate an uninitialized license in Outlook?
If, in the Secure Exchanges tab, "About" section, you see the message "Your license is not initialized", this means that your license has been deactivated or has never been activated on this workstation.
Here is the complete procedure to activate your license.
Step 1: Open Secure Exchanges in the Outlook ribbon
You will see a new Secure Exchanges tab in the Outlook ribbon. Open it.
Step 2: Get your license back
Click on "Get my license back".
Step 3: Complete the captcha
Complete the captcha and click "Send".
Step 4: Confirm the activation on this device
When you open the activation email, you will see a message asking you to confirm activation on this device. Select "Yes".
[
Note: You will receive an activation link by email.
Step 5: Check your license status
To verify that the activation was successful, return to the Secure Exchanges tab. Your license status should now display "Enabled".
Need help?
Our team is available to assist you. Write to us at support@secure-exchanges.com