How do I retrieve a secure email sent from Outlook?
To retrieve a secure email that has expired, you need to access your journal, described in How do I view the sent items log from Outlook?, from the Secure Exchanges settings on the Outlook ribbon.
Prerequisites
- You must have a SESAR licence to use this feature.
Procedure
Next, follow these steps:
- Select the desired search dates.
- Check the email you wish to retrieve.
- Click the Recover button.
- Click OK when the confirmation window appears on your screen.
You will receive two emails in your Outlook inbox: the first containing the email you requested to be retrieved, and the second containing a report of your retrieval request.
Need help?
Our team is available to assist you. Write to us at support@secure-exchanges.com