How do I add licenses to my business account?

How do I add additional licenses to my account?

You can purchase licenses and assign them to users in your organization directly from the Secure Exchanges online portal. This article guides you through the two steps of the process: purchasing licenses and then assigning them.

Notes Before we begin

Ensure that the following conditions are met:

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Note: Purchasing a license and assigning it to a user are two separate actions. A purchased but unassigned license remains available in your account, without being associated with anyone.

Step 1: Log in to the online portal

Log in to the Secure Exchanges online portal with your administrator credentials.

If you need help with this step, see: How to log in to your account on the Secure Exchanges online portal?

Step 2: Access license management

  1. In the left-hand menu, select Licenses & Purchases .


  2. The license management page appears. You can see the available packages there.


At the bottom of the page , there is a table detailing the licenses already present in your account. This table distinguishes between two states:



  1. Assigned licenses : These licenses are associated with a specific user within your organization. They are currently in use and cannot be given to anyone else unless they are revoked or transferred.

  2. Available licenses : These licenses have been purchased and paid for, but no user is yet assigned to them. They remain in reserve in your account until you assign them.


Before purchasing, first check the number of licenses available in your account using the table at the bottom of the page . If you already have some in reserve, you can allocate them immediately by proceeding directly to step 5, without making a new purchase.


Step 3: Add licenses to your cart

The page presents four types of licenses, accessible via the tabs at the top of the screen:

  • User license : License linked to an individual email address, for sending, retrieving, or signing confidential documents. Compatible with Microsoft Outlook, Gmail, and the online portal.
  • Shared mailbox : license intended for a common address used by several people, such as info@ or reception@.
  • API Development : license to integrate Secure Exchanges into your own applications.
  • SESAR : license for archiving and synchronizing your secure exchanges.

Select the tab corresponding to the type of license you are looking for. The available packages will then be displayed in columns, with details of the features included in each.


Add a package to cart

  1. Find the plan you want and browse the list of included features. Higher-level plans include all the features of the previous plan, plus their own.
  2. Click the " Choose" button at the bottom of the column. A shopping cart bar will appear at the bottom of the screen.
  3. In this bar, adjust the desired number of licenses in the grey box next to the package name. The monthly amount will update automatically.

You can repeat this process to combine multiple plans in a single purchase. Each added plan occupies its own space in the shopping cart bar, and the monthly total is displayed on the right.

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To remove a package from the basket, click on the X to the right of the corresponding box.


Step 4: Confirm and finalize the purchase

  1. Click on " Proceed to purchase".
  2. A confirmation window will appear. Check the package, quantity, and amount.
  3. Confirm the addition of licenses to your account.
  4. Click "Pay" to finalize the payment.

Once the payment is processed, the licenses are immediately available in your account and ready to be assigned.

Step 5: Assign a license to a user


  1. In the left-hand menu, select User management .

  2. Locate the relevant user in the list.
  3. At the end of the line, click on the " license management" icon.
  4. Select the purchased package .
  5. Click on " Save" .

Repeat the process for each user to whom you wish to assign a license.

What happens next

  • The user receives a confirmation email as soon as the license is granted.
  • He then needs to install Secure Exchanges and activate his license , if he hasn't already done so. You can direct him to our knowledge base , which contains installation procedures for Outlook, Outlook Web, and Gmail.

Frequently Asked Questions

Can I purchase licenses without assigning them immediately? Yes. Purchased licenses remain available in your account until you assign them.

I purchased a license, but the user doesn't appear in the list. The user must first be added to your account, and their email domain must be approved. See the articles listed in the "Before You Begin" section.



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