How do I add my domain?

How do I add and verify a domain in my account?

To use Secure Exchanges with your email domain, it must first be approved. This step confirms that you are indeed the domain owner.

Step 1: Log in to the online portal

Log in to your account via the Secure Exchanges online portal.

Note: For more details, see the article Log in to the Secure Exchanges online portal.

Step 2: Accessing domain management

  1. In the left-hand menu, scroll down to the "Domains" section.
  2. Select "Manage your domains".

Left-hand menu, Domains section

  • 1. "Manage your domains": the list of your domains and their validation.
  • 2. "Rules for domains": how the Outlook client behaves for each domain.

Step 3: Search for your domain

Enter your domain name in the validation bar.

Domain entry field

  • 1. The "Domain" field, where you enter the domain you are claiming.
  • 2. The "Add" button, which adds the domain to the list.
Warning: At the bottom of the page, your domain will appear with the status "Pending Approval". You must complete the remaining steps to approve it.

Step 4: Initiate domain approval

Click the orange checkmark icon in the "Actions" column for your domain to start the approval process.

Icons for a domain pending approval

  • 1. The orange checkmark: opens the window that gives the TXT record to create in your DNS.
  • 2. The trash can: removes the domain from your organization.

You will find all the information needed for step 5 there.

Domain ownership confirmation window

  • 1. The name of the TXT record to create in your DNS.
  • 2. The TXT record value, which you can copy with the icon on the right.
  • 3. The "Check my DNS record" button, to use once the record is published. Validation can take up to 24 hours.

Step 5: Create the DNS (TXT) record

To confirm that you are the domain owner:

  1. Create a TXT DNS record in your domain's DNS manager.
  2. Copy the information provided in Secure Exchanges exactly.
  3. Save the changes.

Step 6: Verify the DNS record

  1. Once the TXT record is created, return to the Secure Exchanges portal.
  2. Click "Check my DNS record".
Note: After the DNS record is created, validation can take up to 24 hours due to DNS propagation delay. If verification fails, wait a few hours and try again.

Useful resource

Step by step explanatory video

Need help?

Our team is available to assist you. Write to us at support@secure-exchanges.com