How can I permanently remove licenses from my account without cancelling my subscription?

How do I remove a license from my account?

This article is for account administrators who want to reduce the number of licenses associated with their organization, for example, following a departure or a review of their needs. The removal process involves two steps: first, the license must be released from the user who holds it, and then it must be removed from the account.
Alert Before we begin
You must be logged in to the online portal. If you haven't already done so, see the article "How to log in to your account on the Secure Exchanges online portal?"
You must have an administrator role. The "User Management" and "Licenses & Purchases" sections are only visible to account administrators.

Warning Important: Keeping the logs

When you revoke a user's license, their event logs are deleted . If you need to keep these logs, the user must maintain an active license. A basic (Eco) license is sufficient for this. To retrieve logs older than 6 months, you will need to reassign an Advanced or Pro license to that user. Ensure you have exported all necessary information before proceeding.

Step 1: Release the assigned license

A license cannot be removed from the account while it is assigned to a user. If the license you wish to remove is already available, proceed directly to step 2.

  1. In the left-hand menu, under the Licenses and Users section, click on " User Management" .
  2. Locate the relevant user in the list. You can use the search bar if the list is long.
  3. To the right of this user's row, click on the " Manage license" icon.


  4. In the Manage License window, select the " Remove License" tab. Read the warning about the logs, and then click " Yes" to confirm.


The user then changes to an unlicensed status and the license becomes available again in your inventory.

Info Good to know: the " Manage License" window has two other tabs. " Edit License" allows you to change the license type assigned to the user, for example, from Advanced to Pro. " Transfer License" allows you to move the license directly to another user, without removing it. If your goal is to reassign the license rather than delete it, transferring it is the preferred option, as it avoids losing logs.

Step 2: Remove the license from the account

  1. In the left-hand menu, under the Licenses and Users section, click on " Licenses & Purchases" .


  2. Scroll down the page to the summary of available licenses , located at the bottom of the page.
  3. Click on the number of available licenses corresponding to the type of license you wish to delete.

  4. In the management window that opens, click on "Change the quantity of this license"
  5. Enter the number of licenses to remove , then click " Remove these licenses" to confirm.

The total number of licenses in your account is updated immediately.

Frequently Asked Questions

Will this change affect my billing immediately? License removals will take effect in your next billing cycle. See the Billing section in the left-hand menu for details of your subscription.

Can I withdraw more licenses than I have available? No. Only unassigned licenses can be withdrawn. If you don't have enough available licenses, go back to step 1 to release the missing ones.

I accidentally removed a license, what should I do? You can reassign it immediately if you have one available, otherwise you can purchase another license.

Need help?

Our team remains available to assist you with this process. Write to us at support@secure-exchange.com .


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