How do I assign a license to a user?
1. Fund your account
Before you can assign a license, make sure your account has the necessary licenses. To do this, you must first purchase and add licenses to your account.
- Log in to your account on the Secure Exchanges online portal.
- Purchase a new license via the Licenses & Purchases section, in the left menu, under the Licenses and Users section.

2. Assign a license to a user
Once your account is funded with available licenses:
Access user management
- In the left-hand menu, under the Licenses and Users section, click on User Management .
Select the relevant user
- Locate the email address of the user to whom you wish to assign a license.
Assign the license
- Click the Manage License button next to the email address.

- In the window that opens, under the Edit License tab, select the desired license using the drop-down list.
- Click on Save .
The license will then be assigned to that user.

📌 If you do not see the desired license, check that your account has available licenses in the license table, accessible from the Licenses & Purchases page of the online portal.
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