Account management
What management options are available in my account?
The Secure Exchanges online portal allows you to manage several aspects of your account, including your user profile, security settings, and usage preferences. Here is a clear and structured overview of all the options accessible from your user area. ...
How do I enable two-factor authentication (2FA) on my account?
Two-factor authentication (2FA) adds an extra layer of security to your Secure Exchanges account. By enabling this option, you will need to confirm your identity using a code received via SMS when logging into the online portal. Here's how to ...
How do I change the time zone displayed in my account?
Your Secure Exchanges account's time zone ensures that the local time is correctly displayed for all your activities: sending, logs, signatures, downloads, and notifications. It's important that it matches your region so that timestamps reflect the ...
How can I secure replies and responses to my sent messages?
The Protected Returns feature allows you to automatically secure anything your customers return to you from a Secure Exchanges shipment. It applies to: signed documents; files placed in an envelope; any content that your customer sends back to you ...
How can I view my submission history in the portal?
The Secure Exchanges online portal logs allow you to view all activity related to your messages: sending, opening, downloading, signing, IP addresses, and more. You can also delete a message before it expires and export your logs for your archives or ...