Account management
Overview of my account management options
The Secure Exchanges online portal allows you to manage several aspects of your account, including your user profile, security settings, and usage preferences. Here is a clear and structured overview of all the options accessible from your user area. ...
Enable two-factor authentication (2FA) when logging into the online portal
Two-factor authentication (2FA) adds an extra layer of security to your Secure Exchanges account. By enabling this option, you will need to confirm your identity using a code received via SMS when logging into the online portal. Here's how to ...
Change the time zone of my account
Your Secure Exchanges account's time zone ensures that the local time is correctly displayed for all your activities: sending, logs, signatures, downloads, and notifications. It's important that it matches your region so that timestamps reflect the ...
Secure the return of my messages and envelopes in Secure Exchanges
The Protected Returns feature allows you to automatically secure anything your customers return to you from a Secure Exchanges shipment. It applies to: signed documents; files placed in an envelope; any content that your customer sends back to you ...
View my journal on the online portal
The Secure Exchanges online portal logs allow you to view all activity related to your messages: sending, opening, downloading, signing, IP addresses, and more. You can also delete a message before it expires and export your logs for your archives or ...