This article explains how to reset the Secure Exchanges licence associated with your Gmail account. The reset is done directly from the Secure Exchanges extension installed in your browser, in the same settings window as the other configuration options. For an Outlook account, the procedure is different and is covered in a separate article.

Prerequisites

• The Secure Exchanges extension is installed in your browser (Chrome or Edge) and your licence has already been activated: see How do I install and activate Secure Exchanges on Gmail?.
• Gmail is open in the browser where the extension is installed.

Step 1: Open the Secure Exchanges extension

In Gmail, click on the Secure Exchanges extension.

Step 2: Open the settings

Click on the "Settings" button.

Step 3: Reset the licence

Click on the "Reset my license" button.

Troubleshooting

If you cannot follow the steps above, the following situations are covered in other articles.

• The Secure Exchanges extension does not appear in Gmail: it is located in the extensions area, at the top right of the browser window, and you can pin it for faster access. See How do I install and activate Secure Exchanges on Gmail?.
• You cannot find the "Reset my license" button: it is located in the extension settings window, together with the other configuration options. See What are the Secure Exchanges configuration settings on Gmail?.
• Secure Exchanges may be temporarily disabled on your Gmail account. See How do I disable Secure Exchanges on Gmail?.

Need help?

Our team is available to assist you. Write to us at support@secure-exchanges.com

Related Articles

• How do I install and activate Secure Exchanges on Gmail?
• How do I disable Secure Exchanges on Gmail?
• What are the Secure Exchanges configuration settings on Gmail?
• How do I send a confidential document via Gmail?
• How can I recover a secure email that has expired from Gmail?
• How do I get a document signed using Secure Exchanges on Gmail?