How do I access my journals from Gmail?
The Secure Exchanges journal records the activity of your secure messages. You can view it directly from Gmail, using the Secure Exchanges extension, without going through the online portal. This article shows you how to open the logs window and choose the period to display. The procedure takes two steps.
Prerequisites
- The Secure Exchanges extension is installed in your browser (Chrome or Edge) and your licence is activated. If it is not, start with the article How do I install and activate Secure Exchanges on Gmail?.
- Your Gmail account is open in your browser.
Step 1: Open your logs from the extension
Click the Secure Exchanges extension button.
The following window appears on your screen.
Step 2: Set the dates and run the search
Set the search dates you want, then click "Get my logs".
Explanation of the columns
The main table displays the following columns:
- R: retrieve a message sent through Secure Exchanges (requires the SESAR licence).
- Date: when the secure message was sent.
- Latest activity: timestamp of the most recent recipient action.
- Subject: subject line of the message sent.
- Status: message state (Open, Unread, Expired, Deleted, etc.).
- Recipient: recipient's email address.
- Number of files: number of files included in the message.
- Activities: number of activities on the message.
- Kind: send type (message, reply).
- Delete: revoke access to a message.
Troubleshooting
- The Secure Exchanges extension button does not appear in Gmail: check that the extension is installed in your browser and that your licence has been activated, by following the article How do I install and activate Secure Exchanges on Gmail?.
- You cannot view your logs from Gmail: you can also view them on the online portal, as explained in How can I access my own journal from the online portal?.
Need help?
Our team is available to assist you. Write to us at support@secure-exchanges.com
Related Articles
- How can I access my own journal from the online portal?
- How to send a secure email on Gmail using Secure Exchanges?
- How can I recover a secure email that has expired from Gmail?
- What are the Secure Exchanges configuration settings on Gmail?
- How do I install and activate Secure Exchanges on Gmail?
- How do I disable Secure Exchanges on Gmail?
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