The logs in the Secure Exchanges online portal allow you to view all activities related to your messages: sends, opens, downloads, signatures, IP addresses, and more. You can also delete a message before it expires and export your logs for archiving or internal audits.
View my logs in the online portal
1. Access the logs
- Sign in to the Secure Exchanges online portal.
- Once logged in, click “Statistics and logs.”
- You will see all available search and filtering options.
2. Search for messages in the logs
To display your records:
- Select the search period: enter a start date and an end date.
- Click Search: the list of messages sent during the selected period will appear.
The logs include, among other things:
- date and time of sending;
- recipient(s);
- message status;
- number of opens;
- expiration date;
- IP address associated with each interaction.
3. Understanding the log columns
| Column | Description |
|---|---|
| R | Internal message reference (unique identifier). |
| Date | Date the secure message was sent. |
| Last activity | Most recent action performed by the recipient (open, download, signature, etc.). |
| Expiration date | Date on which the message will be automatically deleted. |
| Status | Indicates whether the message is Opened, Not opened, Expired, Deleted, etc. |
| Subject | Subject of the sent message. |
| Sender | Your email address associated with the send. |
| Recipient | Email address(es) of the recipient(s). |
| Code | Associated security code (password or SMS, if applicable). |
| Files | Number of attached files available for viewing. |
| Openings | Number of times the message was opened. |
| Activities | Displays actions performed: opens, downloads, access, etc. |
| Type | Type of send (message, signature, reply, etc.). |
| Delete | Allows immediate revocation of access. |
4. Manually delete a message
To immediately delete a secure message:
- Locate the message in the logs.
- Click the trash icon in the Delete column.
- This instantly revokes access to the message, even if:
- it has not reached its maximum number of opens;
- it has not yet expired.
5. View IP address details
By clicking on an IP address in the activity list, you can view information such as:
country of origin;
city;
region;
internet service provider (based on available data).
This feature is useful to:
detect unusual behavior;
validate the origin of an access;
ensure compliance and communication security.
Restricted accessThese detailed IP information features are reserved for users with an administrator role and a Pro license.
6. Export your logs
You can export your logs using the buttons on the right side of the page.
Available formats:
Excel (.xlsx) – ideal for data analysis and filtering
PDF (.pdf) – perfect for archiving or reporting
CSV (.csv) – for integration with other tools or systems
Copy / Print – to copy or print directly from the portal
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