My Outlook connector has deactivated, what's the problem?

My Outlook Secure Exchange connector has become deactivated. What's the problem?

If the Secure Exchange connector in Outlook has become disabled (its status is inactive), this may be related to the license. Here are the checks to perform.

1. Click on "Retrieve my license" (if the button is visible)

Notes
If the "Retrieve my license" button is not visible, it's usually because the license has already been retrieved, but is simply temporarily deactivated. So proceed to step 2.
  1. Click on "Get my license back"

  2. Complete the captcha and click "Send"

Info
You will receive an activation link by email.
  1. When you open the activation email, you will see a message asking you to confirm activation on this device; select "Yes".

Idea
Your license should now be reactivated!

2. Click on the "Inactive" status (If you do not see the "Retrieve my license" button)

If you do not see the " Retrieve my license" button:

  • Click directly on the Inactive status in the Secure Exchanges ribbon.

Very often, the status automatically reverts to " Active" after this click.



    • Related Articles

    • Configure Secure Exchanges in Outlook

      Secure Exchanges offers several configurable settings directly within Outlook to tailor the security level, sending behavior, and signature management to your needs. This article explains each settings tab , specifying its purpose and how to use it. ...

    • Microsoft Office error during Secure Exchanges update (ASR blockage)

      1. Context Microsoft Defender includes a security rule called "Block executable content from email client and webmail" that blocks executable content from email clients. This rule blocks all content considered executable when it originates from an ...

    • Can I temporarily disable Secure Exchanges on Outlook?

      Yes, it is perfectly possible to temporarily disable Secure Exchanges in Outlook. By default, Secure Exchanges displays a pop-up window when sending an email, allowing you to choose security options. If you no longer wish to see this window every ...

    • The Secure Exchanges ribbon in Outlook: shortcuts and available options

      The Secure Exchanges ribbon in Outlook groups together various options and shortcuts related to email security and your license: You can use the drop-down list below to learn more about each category (Status, Envelope, Chat, etc.) "Status" section ...

    • Can I enable Secure Exchanges only for attachments in Outlook?

      Yes, it's possible. Secure Exchanges allows you to automatically secure your emails only when they contain attachments, without intervening on emails without documents. Here's how to configure it: 1. In Outlook, open the Secure Exchanges ribbon. 2. ...