How to customize the white label on the Secure Exchanges portal?

Customize my company's white label

The white label functionality allows you to customize the appearance and certain settings of secure communications sent by your organization, so that they accurately reflect your brand image.

Alert Essential prerequisites

To customize the white label of your account:

  • You must be an administrator of the company account .

  • Your company domain needs to be approved (How do I add my domain? )

  • You must have an approved subdomain or you must request a subdomain ( Step 1 of this article)

Info

⏳ Approval time
The subdomain is approved by the Secure Exchanges team within a maximum of 48 business hours .

Until this approval is completed, the white label customization options will not be saved.

Step 1 – Request a subdomain (required)

  1. Log in to your account via the Secure Exchanges online portal

  2. Click on " Options"

  3. Select " Business Management"

  4. In the "Subdomain" section, enter the desired subdomain and then click "Save." It will then change to a status pending approval by our team. You will receive an email confirmation once the subdomain is approved.

Info
The subdomain will be used in the opening links of secure messages, enhancing credibility and personalizing the user experience. No periods or commas will be accepted when entering the subdomain. A subdomain is an extension of an existing domain, in this case secure-exchanges.com, and is intended to represent your organization. For example, if your domain is mesfinances.com and your website is www.mesfinances.com, your subdomain could be mesfinances, which will generate the URL mesfinances.secure-exchanges.com when a secure message from your organization is opened.

Step 2 – Customize the appearance of secure communications

After the subdomain is approved, you will be able to customize:



Interface colors

  • HTML header color
    Corresponds to the header bar displayed in secure emails.

  • Button colors, borders and text
    Applies to:

    • secure email preview

    • secure envelopes shared with your recipients



Company logo

  • Upload your company logo

  • Recommended format: transparent background

Custom header text

  • Edit the text displayed when opening a secure message

  • This text is visible to all your recipients.

Step 3 – Save the changes

  1. Click on "Save"

  2. The changes are applied immediately

Your secure communications will now reflect your company's visual identity .

Need help?

If you have any questions or would like assistance setting up your white label solution, please contact: support@secure-exchanges.com

🎥 Training Video – White Label Management


    • Related Articles

    • Send a secure message from the online portal

      The Secure Exchanges online portal allows you to send a secure message without using your email application (Outlook, Gmail, etc.). Here's how. 1. Log in to the online portal Log in to your account, then click on Send a secure message. Once logged ...

    • View my journal on the online portal

      The Secure Exchanges online portal logs allow you to view all activity related to your messages: sending, opening, downloading, signing, IP addresses, and more. You can also delete a message before it expires and export your logs for your archives or ...

    • Send a secure envelope from the online portal

      The secure envelope allows you to receive information or documents in a protected manner, without your recipient needing a Secure Exchanges account. Here's how to generate an envelope from the online portal. 1. Log in to the Secure Exchanges online ...

    • Enable two-factor authentication (2FA) when logging into the online portal

      Two-factor authentication (2FA) adds an extra layer of security to your Secure Exchanges account. By enabling this option, you will need to confirm your identity using a code received via SMS when logging into the online portal. Here's how to ...

    • View a user's logs

      The event log allows administrators to track actions performed by users in Secure Exchanges. Step 1 – Access user management Log in to your account via the Secure Exchanges online portal Click on Options → User Management You will have access to the ...