To resend a document for signature to a recipient who has lost or deleted the original email, you must have:

• a Pro license

• a SESAR license

• SESAR version 23.01.0706 or later

This feature is available in the online portal under “Signature tracking.”

How do I track the documents I’ve sent for signature?

1. Resend a document for signature

The “Resend the email” button allows you to generate a new signature link based on the copy of the document archived in your SESAR.

This feature is useful if:

• the signer deleted the email;

• the signer claims they did not receive it;

• the original link has expired.

How it works

When you click “Resend,” a window opens with the option to add a password (optional but recommended).

Your SESAR receives the instruction and retrieves the document that is signed or currently in the signing process.

SESAR then creates a new secure link and automatically sends it to the recipient.

Important notes

• The original email becomes unavailable; only the new link will be valid.

• SESAR checks requests every minute, so sending may take a few minutes.

• The resend date and time are displayed in the tracking view for confirmation.