How do I migrate domains while retaining my Secure Exchanges license?

Transfer domains without losing my license

When your organization updates its email domain, several steps must be followed to ensure a smooth transition and uninterrupted access to Secure Exchanges.

Step 1: Approve the New Domain

Before starting any changes, make sure your new domain is approved in your Secure Exchanges portal. This is a mandatory first step before beginning the migration process.

Step 2: Complete the Domain Change File

Download the Excel file “Changement domaine – liste à remplir.csv” located at the bottom of this page. Fill it out with the email addresses of users who want to keep their event logs.

InfoImportant Note

  • If a user does not have logs or does not wish to keep them, you can simply create a new user under the new domain and transfer their licence.  

Step 3: Notify Secure Exchanges

Send the completed file to support@secure-exchanges.com, indicating that your organization is initiating a domain change. Our team will perform the necessary updates.

Warning
Important — Temporary Interruption if Not Reported

Once your employees begin using the new domain, you must notify us immediately.

Until we have been informed and the update has been applied: Secure Exchanges will not function for users with the new domain.

Your prompt notification ensures a seamless transition and prevents service interruption.


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