Correcting an error during the installation of Secure Exchanges

What to do if you encounter a Microsoft error during the installation or update of Secure Exchanges?

Microsoft Office may display an error message when installing or updating the Secure Exchanges connector in Outlook. In most cases, this problem is caused by a corrupted local cache used by Microsoft for installed applications.

Note: This error originates from Microsoft Office (ClickOnce) and not from Secure Exchanges.

Warning: Before following the procedure below, ensure that Microsoft Outlook is completely closed.

Step 1: Close Outlook

Completely close Outlook and make sure it is no longer open in the taskbar.

Step 2: Open the Run window

Press the Windows + R keys simultaneously.

Step 3: Access the Microsoft cache folder

Copy and paste the following path into the window that appears, then click OK: %userprofile%\AppData\Local\Apps\2.0

Step 4: Delete the contents of the folder

  • Select all the folders present
  • Right-click, then click Delete
Note: This step clears the Microsoft ClickOnce cache, which is often responsible for this type of error during updates or a new installation.

Step 5: Reopen Outlook

Restart Outlook normally. The Secure Exchanges connector should now install or update correctly.

Need help?

Our team is available to assist you. Write to us at support@secure-exchanges.com