What should I do if the "Set signature areas" section doesn't appear in Outlook?

If the "Define signature areas" option does not appear in Outlook, it usually means that the signature area definition plug-in is not installed correctly or is not located in the right place.

First of all, make sure you have inserted your document to be signed using the "Signature" button in Secure Exchanges , available in the Outlook ribbon.

Step 1 – Check the plug-in installation

Make sure you have downloaded and installed the signature area definition plugin for Outlook, available here: https://www.secure-exchanges.com/technologie-cybersecurite.aspx

Step 2 – Check the installation folder

If the plugin is installed but the option still does not appear:

1. Press Windows + R

2. Copy and paste the following path, then click OK :

    % userprofile%\AppData\Roaming\SecureExchanges
   

3. You will be directed to the Secure Exchanges installation folder.

Step 3 – Check for the presence of the PDFSignForm folder

In this folder, check if a folder named PDFSignForm is present.

• If it is present: restart Outlook and check again.

• If it is absent: this means that the plug-in has been installed in another directory

In this case, you must:

• Locate the PDFSignForm folder in the location where it was installed.

• Copy it to the SecureExchanges folder mentioned above.

Once the folder is copied, restart Outlook. The " Set signature areas" section should now be available.

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