The Define signature areas option doesn't appear in Outlook

What should I do if the "Set signature areas" section doesn't appear in Outlook?

If the "Set signature areas" section does not appear in Outlook Classic, the PDFSignForm plug-in is usually missing or installed in the wrong folder. Follow the steps below to fix it.

Before you start: make sure you added your document using the "Signature" button of Secure Exchanges, in the Outlook ribbon. The "Set signature areas" section only appears for documents added this way.

Step 1: Check that the plug-in is installed

The "Set signature areas" section requires the SEOASF plug-in for Outlook. If you have not installed it yet, download it from our downloads page, install it, then restart Outlook.

If the plug-in is already installed and the section still does not appear, go to step 2.

Step 2: Open the Secure Exchanges folder

  1. Press Windows + R on your keyboard.
  2. Copy and paste the following path, then click "OK": 
    %userprofile%\AppData\Roaming\SecureExchanges
  3. The Secure Exchanges installation folder opens.

Step 3: Check for the PDFSignForm folder

Look for a folder named PDFSignForm in the Secure Exchanges folder.

  • The folder is there: close Outlook completely, open it again and check if the section appears.
  • The folder is missing: the plug-in was installed in another location. Go to step 4.

Step 4: Move the PDFSignForm folder to the right place

  1. Find the PDFSignForm folder where it was installed. Tip: search for "PDFSignForm" in File Explorer.
  2. Copy the folder.
  3. Paste it in the Secure Exchanges folder opened at step 2.
  4. Close Outlook completely, then open it again.

The "Set signature areas" section should now appear.

Note: make sure Outlook is fully closed before you open it again. If needed, check that no Outlook process is still running in the Windows Task Manager.

Need help?

Our team is here to help. Write to us at support@secure-exchanges.com.