How do I perform a search as an account administrator in the SESAR logs?

How do I perform a search as an account administrator in the SESAR logs?

The following article guides you through the SESAR log search process, starting from the User Management page of the online portal.

Prerequisites

  • Be an account administrator.
  • Hold a SESAR licence.
Warning: This feature is exclusive to account administrators holding a SESAR licence.

Step 1: Access the User Management page

  1. Go to the Secure Exchanges online portal and log in. If needed, see Log in to the Secure Exchanges online portal.
  2. Once logged in, navigate to the left menu section and then go to the "User Management" page.
  1. Select the date range for which you want to retrieve the logs. This feature allows you to filter activities recorded within a specific period.
  2. Once you have chosen the dates, click on "Get Logs" in the SESAR service section.
  3. Use the filter fields by email address or by subject to further refine your search.

Exploring the SESAR log columns

Once the logs are displayed, here is an explanation of the different columns visible in the table.

  • Date: Indicates the date on which each email or secure file was sent.
  • Last activity: Shows the last interaction with the message, for example opening the email or downloading a file.
  • Status: Indicates the status of the email or secure file, such as "Retrieved", "Destroyed" or "Unread".
  • Subject: The subject of the email sent. This allows you to quickly find the logs associated with a specific email based on its subject.
  • Sender: Displays the email address of the person who initiated the sending.
  • Recipient: Indicates the email addresses or telephone numbers of the recipients of the secure email or SMS.
  • SMS: Indicates if the message is protected by an SMS code. If so, the mobile number will be indicated.
  • Files: Indicates the number of files attached to the message.
  • Opens: Indicates how many times the email or secure file has been opened.
  • Activities: Summarizes major interactions with the message, such as opening or downloading files.
  • Type: Specifies whether it is an email sent, a signature request or a return of an envelope.
  • Delete: Allows you to destroy a sent email.
Note: The Type column is identified by four icons: sending a secure email, file received completed and signed, sending a signature request, a return of the envelope.

Additional information will also be provided if you click on one of the records. On this page, you will find information about the list of exchanged files, such as the file name, file status (read, unread), size, and the number of times it has been opened. You will also find information about message activity and the IP address associated with that activity.

Warning: Please note that confidential information has been hidden on these images to preserve confidentiality.


SESAR synchronization folder structure

When you access the SESAR server, in the synchronization folder, you will find two main folders.

  • Sent: This folder contains all emails sent via SESAR. They are sorted by:
    • the licence holder's email address;
    • the date of sending;
    • the subject of the email;
    • the associated files and messages.
  • Received: This folder contains all the returned envelopes you have received. It is structured in the same way as the Sent folder, with similar information: licence holder, date, subject and files.

Need help?

Our team is available to assist you. Write to us at support@secure-exchanges.com