How to Resolve File Attachment Errors with Secure Exchanges?

If you encounter an error when trying to attach a file or signature document to an email you wish to protect with Secure Exchanges, please follow the steps below to resolve the issue.

This error usually indicates that the file you're attempting to attach is either in use or not found. Adding exceptions for Secure Exchanges in your antivirus settings can help resolve this conflict.

Steps to Follow

1. Add Secure Exchanges to Your Antivirus Exceptions

For most antivirus software, you will need to:

• Open your antivirus software

• Go to the settings or configuration options

• Look for the exceptions or exclusions section

• Add Secure Exchanges to the list of exceptions or exclusions

2. Restart Your System

Once Secure Exchanges has been added to the antivirus exceptions, restart your computer to ensure the changes take effect.

3. Try Attaching the File or Signature Document Again

Open Outlook and try attaching the file or signature document to your email once more.
Protect the email with Secure Exchanges as you normally would.

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