General
My Secure Exchanges tab is no longer present in my Outlook ribbon.
If your Secure Exchanges tab is no longer present in your Outlook ribbon but was previously : Please follow these steps : 1. Go to Outlook, under File / Account Information / Manage COM Add-ins. 2. If the OSecureExchanges files is there, check if the ...
How do I reset my Outlook license?
*For a Gmail account click here* 1) To reset your Outlook license, you have to click the Secure Exchanges section and then click the Settings button. 2) In the Login details section, press Réinitialiser la licence. 3) After that, you have to click on ...
What are the Secure Exchanges configuration settings on Outlook?
Various Secure Exchanges settings can be configured on Outlook: 1. Messages Settings : On this pane, you can define the options for sending and receiving your secure emails, the language of your connector and communication, the security and opening ...
After the update, my Outlook connector is no longer functional and I can no longer use Secure Exchanges?
During an Outlook update, sometimes a problem occurs with "ClickOnce" which is the tool we use (which belongs to Microsoft) to deploy our connector. For the connector to be active again and for the update to be functional, you must delete the ...
How to avoid mistakenly sending a document to be signed before having defined the signature zones using Outlook?
In order not to be able to send a document to be signed without having defined the signature zones on Outlook, make sure that the option "Allow sending documents to be signed without defining the signature fields" is not checked. You can check it by ...
How to get a document signed on Outlook using Secure Exchanges?
To have a document signed through Secure Exchanges on Outlook, you must follow the steps in this video: First and foremost, make sure you've installed the extension for defining signature areas, available here on our website: ...
I can't get the section to define signature zones in Outlook?
You need to make sure if you have downloaded the Signature Areas Definition Plugin for Outlook: https://www.secure-exchanges.com/Cybersecurity-technology.aspx If you have downloaded it correctly and you cannot find the section to define the signature ...