General
My Secure Exchanges tab is no longer present in my Outlook ribbon.
If your Secure Exchanges tab is no longer present in your Outlook ribbon but was previously : Please follow these steps : 1. Go to Outlook, under File / Account Information / Manage COM Add-ins. 2. If the OSecureExchanges files is there, check if the ...
Secure Exchanges Vulnerability Analysis
Secure Exchanges offers a vulnerability analysis feature to help detect exchanges that contain potentially vulnerable information at risk of compromise. Here's a step-by-step guide on how to use this analysis function in Outlook: Step 1: Accessing ...
My license is not initialized
When you are in the Secure Exchanges tab, you see in the 'About' section: Your license is not initialized. 1. Given that the license has been deactivated or has never been activated, you need to press 'Get my licence back' in the 'License' section. ...
I have installed Secure Exchanges for Outlook, but my license remains inactive
If you install the Secure Exchanges extension for Outlook and notice that when opening your mailbox, Secure Exchanges is not activated, there are two options available to you to resolve this situation: 1. Checking the validity of the license: Press ...
How to add an email account in Outlook ?
Adding an email account to Microsoft Outlook can be a crucial step in centralizing the management of your emails. Follow these detailed instructions to integrate various types of accounts such as Microsoft 365, Gmail, Yahoo, Icloud, and Exchange into ...
How to convert a PDF into a signature document in my Outlook email?
When you add a PDF to your email in Outlook, you can transform it into a document to sign by using the "PDF to Sign" button. This button allows you to avoid having to remove the document and use the signature button.
How do I reset my Outlook license?
*For a Gmail account click here* 1) To reset your Outlook license, you have to click the Secure Exchanges section and then click the Settings button. 2) In the Login details section, press Réinitialiser la licence. 3) After that, you have to click on ...
What are the Secure Exchanges configuration settings on Outlook?
Various Secure Exchanges settings can be configured on Outlook: 1. Messages Settings : On this pane, you can define the options for sending and receiving your secure emails, the language of your connector and communication, the security and opening ...
How to recover a secure email sent from Outlook?
To recover a secure and expired email, you must view your logs from the Secure Exchanges settings on the Outlook ribbon. Then you need to follow these steps: 1. Select the desired search dates. 2. Check the email you want to recover 3. Click on the ...
How to delete an email sent via Secure Exchanges from Outlook?
You have just sent an email via Secure Exchanges and you want to delete it before your recipient reads it, you have two options: 1. Click directly on the "Destroy the message" button from your sent items: Sometimes, due to a malfunction on the mail ...
After the update, my Outlook connector is no longer functional and I can no longer use Secure Exchanges?
During an Outlook update, sometimes a problem occurs with "ClickOnce" which is the tool we use (which belongs to Microsoft) to deploy our connector. For the connector to be active again and for the update to be functional, you must delete the ...
What options are available on the Secure Exchanges pop-up window on Outlook?
When Secure Exchanges is enabled on Outlook and once you click on the send button for a new email; the following window will appear on your screen: This window allows you to define your security options before sending your email. 1. The entire ...
How do I view my logs from Outlook?
To view your logs from Outlook, you must click on the Secure Exchanges button on the Outlook ribbon and then click on "Opening logs": The following window will appear on your screen. So you have two options: 1- Search by date: you can therefore have ...
How to avoid mistakenly sending a document to be signed before having defined the signature zones using Outlook?
In order not to be able to send a document to be signed without having defined the signature zones on Outlook, make sure that the option "Allow sending documents to be signed without defining the signature fields" is not checked. You can check it by ...
What are the options available on the Ribbon of Secure Exchanges in Outlook?
The Secure Exchanges ribbon on Outlook gives you access to the following options: 1- Enable or disable Secure Exchanges 2- Send a secure envelope 3- Initiate a secure chat or send confidential information via SMS 4- Enable the use of Secure Exchanges ...
How to get a document signed on Outlook using Secure Exchanges?
To have a document signed through Secure Exchanges on Outlook, you must follow the steps in this video: First and foremost, make sure you've installed the extension for defining signature areas, available here on our website: ...
How to send a secure email from Outlook using Secure Exchanges?
The following video demonstrates the different steps to follow to be able to use Secure Exchanges from Outlook:
I can't get the section to define signature zones in Outlook?
You need to make sure if you have downloaded the Signature Areas Definition Plugin for Outlook: https://www.secure-exchanges.com/Cybersecurity-technology.aspx If you have downloaded it correctly and you cannot find the section to define the signature ...
Can I disable Secure Exchanges temporarily on Outlook?
If you no longer wish to have the Secure Exchanges pop-up window that appears each time an email is sent, you can choose to disable it by clicking the Secure Exchanges button on the Outlook ribbon and then clicking the On button to disable Secure ...