General
How to delete a message sent via Secure Exchanges in Gmail?
You've just sent an email via Secure Exchanges and want to delete it before your recipient reads it, you have two options: Delete the email from your logs in Gmail: In this case, you need to click on the trash can icon associated with the email you ...
How do I access my logs from Gmail?
You can view your logs by clicking on the Secure Exchanges extension button: The following window will appear on your screen: You can set the search dates you want and click on "Get my logs".
How to add an email account to Gmail?
Facilitate access to Gmail features within your existing email account, whether it's Yahoo, AOL, Outlook, Hotmail, or any other compatible service. This allows you to enjoy most of Gmail's characteristics. For more information on this integration, ...
My attachments didn't send on Gmail
On Gmail, attachments are removed from drafts after 1 hour.
How can I reset my Gmail license?
*For a Outlook account click here* To reset your Gmail license, you must click on the Secure Exchanges extension then on the Settings button and finally click on the "Reset license" button:
When I want to send a secure message from Gmail, I get a 403 error message?
If the following error message appears when you want to send a secure email from Gmail and prevents your email from being sent: You must first click Ctrl+R to refresh the page. Next, you need to click on the Secure Exchanges extension. You will see ...
If I attach a document by dragging it to my Gmail email, will it be secured with Secure Exchanges?
If Secure Exchanges is enabled, all attached files will be secured when sending the email. When you drag your files onto the email and Secure Exchanges is active, you will see the Secure Exchanges logo appear in the background of the area where you ...
How can I recover a secure and expired email from Gmail?
To recover a secure and expired email, you must click on “Logs” then “Get my logs”: You will see the following window appear on your screen: You must check the emails you want to recover and then click on the "Restore messages" button. A message ...
Can I add a new signer to a document without leaving the Gmail signature zone definition interface?
Yes, you can add new signers to your documents without having to leave your signature zone definition interface. All you have to do is click on the “Add recipient” button: Then enter the signer's email address and click on "Add":
How to send a file on Gmail without going through Secure Exchanges?
To be able to send a file to Gmail without securing it, you simply have to disable Secure Exchanges for the email you are writing. When Secure Exchanges is disabled, you will see the button appear like this: You can then download your files and send ...
What are the configuration settings for Secure Exchanges on Gmail?
To configure the Secure Exchanges settings on Gmail, you need to click on the Secure Exchanges extension and then on Settings. You will therefore see the following window appear with various options: You can thus define the options of the emails by ...
When I attach documents on Gmail using Secure Exchanges I get an error message?
When using Secure Exchanges to send confidential documents from Gmail, you will see the pop-up window below: Indeed, this applies when you write on the body of your email expressions such as "attachments, attached, etc.". Due to the configuration of ...
How do I access my logs from Gmail?
You can view your logs by clicking the Secure Exchanges extension button: You will see the following window appear on your screen: You can set the search dates you want and click "Get my logs".
How to disable Secure Exchanges on Gmail?
You have the option to temporarily disable Secure Exchanges on your Gmail account by clicking the Enable/Disable button:
How do I get a document signed with Secure Exchanges on Gmail?
To have a document signed with Secure Exchanges on Gmail, you need to upload it by clicking on the "Attach Files" button: Then you must click on "Get a signature". If you must also sign the document, you must check the box "I must sign the ...
How to recover confidential information through Gmail?
If you want to recover confidential information (password, documents or credit card) from a person who does not have a Secure Exchanges license, you can send them a secure envelope on which this person can return the information to you. securely ...
How to send a confidential document through Gmail?
When the Secure Exchanges extension is active on Gmail, all sending of files attached to your emails will be made through Secure Exchanges automatically. You must, therefore, upload your documents by clicking on the "Attach files" button below: ...