When I want to send a secure message from Gmail, I get a 403 error message?
If the following error message appears when you want to send a secure email from Gmail and prevents your email from being sent:
You must first click Ctrl+R to refresh the page. Next, you need to click on the Secure Exchanges extension. You will see the window asking you to enter the anti-robot cipher and activate your license.
If this does not work, the problem may be related to one of the causes below:
If this does not work, the problem may be related to one of the causes below:
To check the devices on which your license is active, your account administrator must access Management of users, click the Edit User button and then click the Connections button:
If your license is active on more computers than authorized, he must remove the additional devices that no longer use it.
To recognize the identifier of each connected device, the license user must click on the Secure Exchanges extension and then click on Settings:
To recognize the identifier of each connected device, the license user must click on the Secure Exchanges extension and then click on Settings:
He will then see his device ID appear as you see on the blue frame.
3. Expired License:
You may also encounter this message if your license has expired. In this case, you must buy a new one.
If the problem persists, we invite you to contact our support team by email: support@secure-exchanges.com to check in more detail the reason for the error message.
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