Secure Exchanges encounters an error when installing or updating the software

If you see this pop-up appear when opening your Outlook, these are the steps to follow in order to fix this issue.

1. Close your Outlook

2. Press the Windows key + R 

3. Copy and paste: %userprofile%\AppData\Local\Apps\2.0 and press OK

4. Select folders / Right click on your mouse / Deleted

This step removes the file cache

5. Reopen Outlook

This type of problem is related to Microsoft. Here is the article to learn more.

• Related Articles

• When I want to send a secure message from Gmail, I get a 403 error message?

  If the following error message appears when you want to send a secure email from Gmail and prevents your email from being sent: You must first click Ctrl+R to refresh the page. Next, you need to click on the Secure Exchanges extension. You will see ...

• I get an error message when I open the connection email.

  When you log in to Secure Exchanges, you will receive a validation email to verify your identity before accessing your account. By clicking on the link in the email, you will be directed to your browser in your account. *Text message verification may ...

• My Secure Exchanges tab is no longer present in my Outlook ribbon.

  If your Secure Exchanges tab is no longer present in your Outlook ribbon but was previously : Please follow these steps : 1. Go to Outlook, under File / Account Information / Manage COM Add-ins. 2. If the OSecureExchanges files is there, check if the ...

• What are the configuration settings for Secure Exchanges on Gmail?

  To configure the Secure Exchanges settings on Gmail, you need to click on the Secure Exchanges extension and then on Settings. You will therefore see the following window appear with various options: You can thus define the options of the emails by ...

• When I attach documents on Gmail using Secure Exchanges I get an error message?

  When using Secure Exchanges to send confidential documents from Gmail, you will see the pop-up window below: Indeed, this applies when you write on the body of your email expressions such as "attachments, attached, etc.". Due to the configuration of ...