My Outlook connector has disabled, what's wrong?
First you need to check if your license is still valid.
If your license is not initialized, you must retrieve it by clicking on the "Retrieve my license" button below:
If your license is still valid, you must check the number of messages remaining on your account.
To do this, you must log into your account on our online portal and check the box "Remaining in the month"
Indeed, the Outlook connector is automatically deactivated when you have reached the maximum number of messages to send, which is 2500 messages. This soft limit is put in place only to control abuse but, the number of messages to be sent via Secure Exchanges is unlimited. In this case, please contact us directly by emailing support@secure-exchanges.comso that we can unlock the software limit.
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